Chinese automaker Omoda & Jaecoo is in deep trouble less than a month after announcing that it has achieved the highest EV registrations in the Thai market.
Earlier in December, Omoda & Jaecoo, which belongs to Chery Automobile, announced that 2,896 of its electric vehicles were registered in Thailand in November, consisting mainly of the Jaecoo 5EV, making it the top EV brand in the country for that month.
The automaker stated that the mentioned vehicles are due to arrive Thailand within December for delivery to customers nationwide. And currently, more than 3,000 units have arrived the country at the Laem Chabang Port in Chonburi province.
However, Omoda & Jaecoo (Thailand) Co Ltd has informed customers that the company is currently unable to deliver all the vehicles within December as promised due to scarcity of delivery trailers during the holiday season.
In an uncanny move, the company is telling customers (who do not wish to wait) to personally pick up their vehicles at the Laem Chabang Yard on December 26-27.
This sparked outrage on social media about the way Omoda & Jaecoo handles its operations in Thailand, as car deliveries are usually made at the dealership or at customers’ homes.
Nevertheless, traveling and accommodation expenses will be covered by Omoda & Jaecoo for upcountry customers, the company stated in its Facebook page announcement. There will also be PDI officials present at the site in case any defects are found.
Omoda & Jaecoo stated: “Currently, the company has increased its delivery capacity from 300 to approximately 500 vehicles per day in order to accelerate the delivery process. Customers who wish to collect their vehicles in person must have completed the vehicle purchase process with an authorized dealer. Vehicle collection is available at the Pick-Up Point at Laem Chabang Yard, Si Racha District, Chonburi Province, from 28-30 December 2025.”
Customers are advised to ring the Call Center at 02-020-8888 providing the following: Full name / Phone number / Authorized dealer / Vehicle model / Chassis number / Vehicle color.
However, that’s not the only problem the Chinese automaker is facing. The thousands of Chinese-made vehicles awaiting owners needs to be registered within January 31, otherwise it will lose the Bt75,000 government subsidy from the EV 3.5 scheme.
After January 31, all vehicles included in the scheme must be assembled in Thailand, while the government subsidy will be lowered to Bt50,000 per vehicle.
Customers who pre-ordered the JAECOO 5 during the Motor Expo, or before mid-November 2025, are also being given advice on delivery procedures.
Those who purchased through financing have been advised to pay a down payment first, while those cash buyers were advised to pay the full amount and postpone delivery to January 2026 to ensure registration before January 31.
